Legal
Your trust matters. Here's how we collect, use, and protect your information.
Last Updated: 15th August 2026
At Kigali Glow, we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and other individuals who interact with our business.
This Privacy Policy explains how Kigali Glow (“we,” “us,” “our,” or “the Company”) collects, uses, stores, protects, and may share personal information when you visit our website, create an account, place an order, communicate with us, purchase our products, subscribe to our communications, or otherwise use our services.
Our website may offer fashion accessories and related products, including but not limited to bracelets, watches, purses, handbags, wallets, jewelry, bags, belts, fashion accessories, gifts, and other products.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will request your consent before processing your personal information for purposes that require consent under applicable law.
This Privacy Policy applies to information collected through:
Our website at Kigali Glow;
Our mobile application, if applicable;
Our social media pages and accounts;
Customer service communications;
Orders and purchases made online or through other channels;
Marketing and promotional activities;
Delivery and order fulfillment services; and
Any other services through which we interact with our customers.
This Privacy Policy does not necessarily apply to third-party websites, applications, payment providers, delivery companies, or social media platforms that may be linked to or accessible through our website. Those services have their own privacy policies, and we encourage you to review them before providing your personal information.
We may collect different categories of information depending on how you interact with our business.
When you create an account, place an order, contact us, subscribe to our newsletter, participate in a promotion, or otherwise interact with us, we may collect information such as:
Full name;
Email address;
Telephone or mobile phone number;
Delivery address;
Billing address, where applicable;
Account username and password;
Order details;
Products purchased or viewed;
Customer service messages;
Feedback, reviews, comments, or other information you voluntarily provide;
Marketing preferences;
Information provided when participating in competitions, promotions, or giveaways; and
Other information necessary to provide our services.
For example, when you purchase a bracelet, purse, wallet, watch, or other product from us, we may need your name, telephone number, and delivery location in order to process and deliver your order.
When you place an order, we may collect information relating to your transaction, including:
Order number;
Products purchased;
Product quantities;
Product prices;
Discounts or promotional codes;
Delivery information;
Payment status;
Transaction reference numbers;
Date and time of purchase;
Refund or return information; and
Other information necessary to process your order.
We may retain transaction information for accounting, customer service, fraud prevention, legal, and business recordkeeping purposes.
Depending on the payment methods available on our website, you may make payments using methods such as mobile money, bank transfer, card payment, cash on delivery, or third-party payment services.
Where payments are processed by a third-party payment provider, your payment information may be collected and processed directly by that provider.
Unless specifically stated otherwise, Kigali Glow does not intentionally store complete payment card numbers, PINs, passwords, or other sensitive payment credentials on our own systems.
Payment providers may have their own privacy policies and terms governing the processing of payment information.
When you visit our website, certain technical information may automatically be collected. This may include:
IP address;
Browser type and version;
Device type;
Operating system;
Screen resolution;
Language preferences;
Website pages visited;
Date and time of visits;
Referring website;
Approximate geographic location;
Website interactions; and
Other technical information required to operate and secure our website.
We may use this information to maintain website security, troubleshoot technical problems, improve website performance, understand how visitors use our website, and prevent fraudulent or unauthorized activity.
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small text files that may be stored on your device when you visit a website.
We may use cookies to:
Remember your preferences;
Keep items in your shopping cart;
Maintain your login session;
Understand how visitors use our website;
Improve website performance;
Provide relevant content;
Measure marketing campaigns;
Detect suspicious or fraudulent activity; and
Improve the overall customer experience.
Some cookies may be provided by third-party services that help us operate, analyze, advertise, or secure our website.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
We may use the information we collect for legitimate business purposes, including:
We use your information to:
Receive and confirm orders;
Process purchases;
Prepare products for delivery;
Arrange delivery;
Contact you regarding your order;
Provide order confirmations;
Send delivery updates;
Process returns and exchanges; and
Provide refunds where applicable.
We may use your information to respond to questions, complaints, requests, and other communications.
For example, if you contact us through WhatsApp, email, telephone, social media, or our website regarding an order, we may use your order information to assist you.
We may analyze customer feedback, purchasing patterns, website usage, and other information to improve:
Our products;
Product selection;
Website functionality;
Delivery services;
Customer service;
Marketing;
Pricing and promotions; and
Overall customer experience.
We may process information to:
Detect suspicious transactions;
Prevent fraud;
Protect customer accounts;
Protect our website and systems;
Investigate unauthorized activity;
Enforce our terms and conditions; and
Protect our customers, employees, and business.
Where permitted by applicable law and where appropriate, we may use your contact information to send you information about:
New products;
Special offers;
Discounts;
Sales;
Promotions;
New collections;
Events;
Competitions; and
Other products or services that may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Unsubscribing from marketing messages will not necessarily prevent us from sending important service-related communications, such as order confirmations, payment information, delivery updates, or security notices.
We do not sell your personal information to third parties for their own unrelated purposes.
However, we may share certain information with trusted third parties where necessary to operate our business and provide our services.
These parties may include:
We may provide your name, telephone number, delivery location, and order information to delivery personnel or logistics companies so that your order can be delivered.
Where you choose an electronic payment method, relevant information may be shared with the payment provider responsible for processing the transaction.
We may use third-party companies to provide services such as:
Website hosting;
Cloud storage;
Website analytics;
Email delivery;
Customer support;
Cybersecurity;
Database management;
Marketing services; and
Other technical services.
These service providers may only access information to the extent reasonably necessary to provide services to us.
We may disclose personal information where we believe disclosure is necessary to:
Comply with applicable laws or regulations;
Respond to lawful requests from government authorities;
Protect our legal rights;
Investigate suspected fraud or unlawful activity;
Enforce our agreements and policies; or
Protect the safety and security of our business, customers, or others.
Our website may contain links or integrations with third-party services, including social media platforms, payment providers, advertising services, delivery providers, and other websites.
If you click a third-party link or use a third-party service, you may be subject to that third party's privacy policy.
We are not responsible for the privacy practices, security, or content of third-party websites and services that we do not control.
We encourage you to review the privacy policies of third parties before providing them with your personal information.
We may operate accounts or pages on platforms such as Instagram, Facebook, TikTok, WhatsApp, or other social media services.
If you communicate with us through social media, the platform may collect and process information about you according to its own privacy policy.
We may receive information that you choose to make available to us through these platforms.
For example, if you comment on one of our posts, send us a direct message, tag our business, or participate in a social media promotion, we may process that information to respond to you or administer the promotion.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and the services we use, security measures may include:
Access controls;
Password protection;
Secure connections;
Restricted employee access;
Monitoring for suspicious activity;
Secure payment processing through appropriate providers;
Regular review of our security practices; and
Appropriate storage and backup procedures.
However, no method of transmitting or storing information over the internet is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
You should also take reasonable steps to protect your own information, including keeping your passwords confidential and avoiding sharing account credentials with other people.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
The length of time information is retained may depend on:
The type of information;
The reason it was collected;
Whether you have an active customer relationship with us;
Legal or regulatory requirements;
Accounting requirements;
Fraud prevention requirements; and
Whether the information is necessary to resolve a dispute or enforce our rights.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where applicable;
Ask us to restrict certain processing;
Object to certain uses of your information;
Withdraw consent where processing is based on consent;
Opt out of marketing communications;
Request information about how your personal information is processed; and
Submit a privacy-related complaint or request.
To exercise a privacy right, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before completing certain requests in order to protect your personal information.
Some requests may be subject to legal or other legitimate limitations.
If you have subscribed to receive marketing communications from us, we may send you information about our products, offers, discounts, events, and promotions.
You can stop receiving promotional communications at any time.
You may:
Click the unsubscribe link in an email;
Reply to a marketing message with an opt-out request where supported;
Contact our customer service team; or
Change your marketing preferences through your account, where this functionality is available.
Please note that opting out of marketing communications does not necessarily prevent us from sending transactional or service-related messages.
If you submit a product review, photograph, testimonial, comment, or other content to us, we may display that content on our website, social media pages, promotional materials, or other business channels, subject to applicable law and the permissions you have provided.
Please avoid submitting personal information about other people without their permission.
If you believe that content containing your personal information has been published by us improperly, please contact us so that we can review the matter.
Our website and services are intended for a general audience and are not specifically directed at children.
We do not knowingly seek to collect personal information from children where doing so would violate applicable law.
If you believe that a child has provided us with personal information improperly, please contact us. If we determine that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to address the situation.
Depending on the technology and service providers we use, personal information may be stored or processed in countries other than Rwanda.
Where personal information is transferred outside Rwanda or otherwise processed by third-party service providers, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable legal requirements.
If [Company Name] is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.
Any successor organization receiving personal information will be expected to handle it in accordance with applicable privacy requirements.
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where notification is required by applicable law, we will make the appropriate notifications to relevant authorities and/or affected individuals within the required timeframe.
We aim to maintain accurate and up-to-date personal information.
You are responsible for providing accurate information when creating an account, placing an order, or communicating with us.
If your information changes, you may contact us or update your account information where such functionality is available.
We may update this Privacy Policy from time to time to reflect changes in:
Our business practices;
Our products and services;
Technology;
Legal or regulatory requirements;
Security practices; or
The way we process personal information.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where appropriate, we may provide additional notice through our website, email, account notifications, or other reasonable communication methods.
We encourage you to review this Privacy Policy periodically.
This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations of the Republic of Rwanda, together with any other applicable data protection and privacy requirements.
Nothing in this Privacy Policy is intended to limit or remove any rights you may have under applicable law.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle personal information, please contact us.
[Company Name]
Address: [Physical Address, Kigali, Rwanda]
Telephone: [Phone Number]
Email: [Privacy/Customer Service Email]
Website: [Website URL]
Business Hours: [Business Hours]
When contacting us regarding your personal information, please provide enough information for us to understand and respond to your request. We may contact you if we need additional information to verify your identity or clarify your request.
By using our website and services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable, we will obtain any consent required by law before collecting or using personal information for particular purposes.
If you do not agree with the practices described in this Privacy Policy, you should discontinue use of our website and services, subject to any rights or obligations that may continue after termination.
Thank you for trusting [Company Name] with your information and for choosing to shop with us.
